Stay Curious not Furious - It's a WIN!

Una Crilly, a leadership consultant specializing in emotional intelligence, based in Dublin, Ireland, is our guest this episode. Una's work is in supporting leaders and managers in Ireland's retail and hospitality sectors. Una and Carrie have known each other for a few years now and share Genos International Emotional intelligence Certification.

Listen in as Una discusses her passion and goal for helping people work smarter and unlock their potential, sharing examples from her work with managers, executive chefs and teams, not just workplace performance. We talked about he unique work cultures in hospitality and retail, highlighting the importance of understanding oneself and others in leadership roles, agreeing that emotional intelligence and self-awareness are learnable skills in supportive work environments.

Una shared two success stories from her coaching practice, including a 60-year-old executive who transformed his leadership style and improved both team performance and personal well-being, and a chef who increased productivity by 20% after learning emotional intelligence skills. Una also discussed her personal experience with burnout early in her career, which motivated her passion for helping others avoid similar situations.

Una and Carrie discussed the importance of teaching young people to regulate their emotions, set boundaries and practice self-care, using examples from chefs who use techniques like deep breathing and grounding exercises to manage stress. They emphasized the need for leaders to be present and authentic, sharing personal vulnerabilities to create a safe and trusting environment. Una shared her approach of using humor and physical activities to engage and energize participants in her training sessions. They also highlighted the significance of gratitude and resilience in overcoming challenges and building strong connections in the workplace.

 

If you enjoyed our conversation, subscribe and share with your workmates, family and network.

 

To Connect with Una:

LI: linkedin.com/in/una-crilly-acc

URL: https://www.positiveimpact.ie  

Email: una@positiveimpact.ie

 

To Connect with Carrie:

LI: linkedin.com/in/carriebenedet

URL: carriebenedet.com 

Email: carolinebenedet2@gmail.com